Refund policy

RETURN & REFUND POLICY

  1. How to exercise your right of withdrawal:

You must notify us clearly that you wish to cancel your purchase. The notification must be sent via email to info@parfumguide.eu.

In your message, you must clearly state your full name, shipping address, email address, order number, and which specific products the return applies to.

You must return the products to us no later than 14 calendar days after the day you sent us your withdrawal notification.

The customer is solely responsible for paying the return shipping costs, as well as the delivery and condition of the products during transit. Therefore, products must be shipped well-packaged, in their original condition, and in their original packaging, including any free samples that were sent with the order.

We reserve the right to deduct an amount corresponding to the depreciation of the product compared to its original value if the product is returned used, opened, or damaged.

  • The Right of Withdrawal DOES NOT apply to:

Products that have been sealed for health or hygiene protection reasons (such as perfumes, cosmetics, or skincare), where the original protective factory seal, cellophane wrap, or plombering has been broken by you.

Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes. Perfume samples (decants) are considered custom-made products, as they are specifically prepared and poured into vials upon order. Therefore, samples are completely excluded from the right of withdrawal and cannot be returned.

  • Deduction for Missing Samples:

If you return a full-sized bottle but keep the free samples that were included as part of a promotion or gift, a deduction corresponding to the standard retail price of those samples will be automatically subtracted from your final refund amount.

  1. Special Conditions for Perfumery (Hygiene Exception)

Please note that perfume and cosmetic products belong to a category of goods with special health and hygiene protection rules.

  • The item must be returned strictly in its original, unopened condition with the protective plastic wrap (cellophane/seal) completely intact, in the original brand box, and with no signs of use.
  • In accordance with the law, if the original cellophane packaging or seal has been broken or tampered with after delivery, the item loses its right of return due to health protection and hygiene reasons.
  1. How to Initiate a Return

To exercise your right of return, you must clearly notify us before the 14-day period expires.

  1. Contact us via our official support email: info@parfumguide.eu.
  2. Please state your order number (e.g., #1001), your full name, and the details of the product you wish to return.
  3. We will send you specific instructions. Please do not ship the items back before receiving confirmation from us.
  4. Return Shipping and Responsibility (Returfrakt)
  • The customer is solely responsible for paying all direct shipping costs for returning the item.
  • The item must be sent back no later than 14 days after the day you notified us of your return.
  • We strongly recommend using a trackable shipping service. The customer bears full responsibility for the goods during transit until the parcel is physically received by us.
  1. Unclaimed Packages (Icke upphämtad försändelse)

If a package is not picked up from the postal service agent/ombud (e.g., PostNord) within the required time and is automatically returned to us, Parfum Guide EU reserves the right to charge the customer a fee of 450 SEK. This fee is strictly used to cover our double shipping costs (original shipping + return shipping), handling fees, and packaging materials.