Terms of service

• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect has been discovered.

• If we are unable to fix the defect or deliver a similar replacement product, we will refund you for the defective product in accordance with current consumer protection legislation.
• We cover the return shipping costs for approved and accepted complaints.
• We reserve the right to refuse a complaint if it turns out that the item is not defective under current consumer protection law.
• For Swedish customers, in the event of disputes, we follow the guidelines issued by the National Board for Consumer Disputes (Allmänna Reklamationsnämnden / ARN).

• You must notify us clearly that you wish to cancel your purchase. The notification must be sent via email to info@parfumguide.eu.
• In your message, you must clearly state your full name, shipping address, email address, order number, and which specific products the return applies to.
• You must return the products to us no later than 14 calendar days after the day you sent us your withdrawal notification.
• The customer is solely responsible for paying the return shipping costs, as well as the delivery and condition of the products during transit. Therefore, products must be shipped well-packaged, in their original condition, and in their original packaging, including any free samples that were sent with the order.
• We reserve the right to deduct an amount corresponding to the depreciation of the product compared to its original value if the product is returned used, opened, or damaged.

• Products that have been sealed for health or hygiene protection reasons (such as perfumes, cosmetics, or skincare), where the original protective factory seal, cellophane wrap, or plombering has been broken by you.
• Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes. Perfume samples (decants) are considered custom-made products, as they are specifically prepared and poured into vials upon order. Therefore, samples are completely excluded from the right of withdrawal and cannot be returned.

• If a package is not picked up from the postal service agent/ombud (e.g., PostNord, DHL) within the required time and is automatically returned to us, Parfum Guide EU reserves the right to charge the customer a fee of 450 SEK (or equivalent in EUR).
• This fee is deducted from your refund and is strictly used to cover our double shipping costs (original shipping + return shipping), return handling fees, packaging materials, and administrative time.

• What is personal data? Personal data is any information that can be directly or indirectly attributed to a natural person (e.g., name, address, email, phone number).
• What data do we store? To handle your order and answer questions related to your purchase (customer service), we store your first name, last name, phone number, email address, shipping address, and purchase history. Your data is safely stored as long as we have a legal basis to process it (e.g., to fulfill our contract with you or to comply with legal accounting obligations).

• Legal Basis: In connection with a purchase, your personal data is processed to fulfill our contract with you. Marketing, newsletters, and promotional mailings are sent strictly after receiving your explicit consent.

What data is shared and for what purpose?

• • Payment Providers: When completing a purchase, information is shared with our payment provider (Shopify Payments / credit cards). The data stored includes your first name, last name, shipping address, email address, and phone number. This information is saved to process the transaction and to protect all parties against fraud. The payment services we support include standard credit/debit cards and integrated digital wallets (e.g., Apple Pay, Google Pay).
  • Shipping Companies: In order to deliver your orders and complete our contract, we must share specific information with the shipping carrier. We share your first name, last name, and full shipping address for delivery purposes. Your email address and/or mobile phone number may also be shared with the carrier for delivery notifications and tracking updates. We primarily cooperate with PostNord and other major EU postal services.
  • Newsletters: If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter service provider to keep you updated with product information and marketing offers.
• Right of Access: You have the right to request an extract of all information we hold about you. The extract will be delivered electronically in a readable format.
• Right to Rectification: You have the right to ask us to update incorrect information or complete any insufficient data.
• Right to be Forgotten: You can request the deletion of your personal data at any time. There are very few exceptions to this right, such as cases where data must be retained to comply with a legal obligation (for instance, in accordance with European bookkeeping and accounting laws).
• Data Protection Responsibility: Parfum Guide EU is responsible for the secure storage and processing of personal data in the online store and ensures that all EU data protection rules are strictly followed.
• How we protect your personal data: We utilize industry standards such as SSL/TLS encryption and secure server protocols to store, process, and communicate sensitive information, ensuring your personal details remain safe.

• If you reside in an EU country other than Sweden, you can submit your complaint online via the European Commission's platform for dispute mediation at http://ec.europa.eu/consumers/odr.
• In the event of a dispute, we undertake to follow the decisions and guidelines issued by ARN or the corresponding dispute resolution body.
• Any dispute regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.